The Samsung OfficeServ series provides a reliable and secure communications platform that supports traditional telephony, Voice over IP (VoIP) and IP based data communications.
Samsung’s OfficeServ 7000 series solutions are perfect for enhancing the communications of small offices and medium to large businesses.
Product Features
Investment Protection
Multi-Site Working
Remote Working Capability
Modular Design and Scaleable Design
Multi-Site Working
Remote Working Capability
Cost Reduction
OfficeServ 7400
OfficeServ 7200
OfficeServ 7200S
OfficeServ 7100
OfficeServ 7030
Samsung Xchange
Samsung Xchange also enables organisations to collaborate better by providing the status and presence of other users through integration to Microsoft Exchange, instant messaging, and a single address book and call history with click to dial to make being productive even easier.
Samsung Xchange can also integrate to business critical applications such as Microsoft Exchange and Outlook, Customer Resource Management software, and a range of other databases and applications to provide incoming caller contact details, allowing you to know who’s calling before the call is answered.
Samsung Xchange Operator
That’s why Samsung has developed Samsung Xchange Operator, a full screen client application designed to be used in conjunction with a Digital or IP handset to provide full operator functionality. With the simplicity of point and click operation, Samsung Operator replaces traditional handset key and lamp working to offer each Operator extensive call handling functionality, vastly improving their day-to-day management of incoming call traffic.
Samsung Contact Centre (SCC)
The Samsung Contact Centre is seamlessly integrated with the Samsung Communications Manager Enterprise which enables enterprises to raise productivity and transform customer service and relationships at a lower price point than ever before.
The Samsung Contact Centre delivers on features boasting a wide range including:
- Skills based routing
- Agent Mobility – Answers calls from any phone with web browser integration
- Callback Queuing
- Position in Queue Announcement
- Web based graphical and historical reporting
- Simple Web based configuration
Whether you have a simple helpdesk or a sophisticated multi-channel contact centre, customers will experience less waiting, less frustration and less dissatisfaction. Your agents will have what they need to be more helpful, more efficient and more motivated. It all adds up to a difference that will have a positive impact on your bottom line.
Samsung Call Management Suite
Samsung WE VoIP
OfficeServ Email Gateway
OfficeServ EasySet
MODEL | 0S-7030 | 0S-7100 | 0S-7200s | 0S-7200 | 0S-7400 |
---|---|---|---|---|---|
Account Codes | 999 | ||||
Authorisation Codes | 500 | ||||
AOMs per Station (max) | 2 | 4 | |||
Call Logs per Station (max) | 50 | ||||
Total Call Logs | 500 | 1500 | 2000 | 5000 | |
Call Keys | 8 | ||||
System Speed Dial (max) | 950 | ||||
Station Groups (total) | 10 | 20 | 40 | 80 | |
Group Members (Sequential or Distribute) | 16 | 32 | 48 | 99 | |
Group Members (Unconditional) 16 32 | 16 | 32 | |||
UCD Groups 10 (including) | 10 (inc VMSUCD) | 20 (inc VMSUCD) | 40 (inc VMSUCD) | 80 (inc VMSUCD) | |
Trunk Groups 5 11 30 | 5 | 11 | 30 | ||
Trunk Group Members 8 60 99 | 8 | 60 | 99 | ||
DLI/SLI Stations 20 36 64 128 480 | 20 | 36 | 64 | 128 | 480 |
ITP Handsets | 16 | 56 | 64 | 120 | 480 |
OfficeServ Softphone | 16 | 56 | 64 | 120 | 480 |
Wi-Fi Handsets | 16 | 56 | 64 | 120 | 480 |
IP Trunks-SIP | 8 | 64 | 32 | 64 | 256 |
Networking Trunks (SPnet/Qsig) | 8 | 64 | 32 | 64 | 256 |
PCM Trunks (Analogue/ISDN) | 8 | 60 | 64 | 256 | |
Total Stations and Trunks | 36 | 152 | 124 | 192 | 736 |
Available Terminals | |||||
AOM | SMT-i5264D AOM DS-5064B AOM |
SMT-i5264D AOM DS-5064B AOM |
SMT-i5264D AOM DS-5064B AOM |
SMT-i5264D AOM DS-5064B AOM |
SMT-i5264D AOM DS-5064B AOM |
Digital Phone | DS-5007S DS-5014S DS-5014D DS-5021D DS-5038D |
DS-5007S DS-5014S DS-5014D DS-5021D DS-5038D |
DS-5007S DS-5014S DS-5014D DS-5021D DS-5038D |
DS-5007S DS-5014S DS-5014D DS-5021D DS-5038D |
DS-5007S DS-5014S DS-5014D DS-5021D DS-5038D |
IP Phone | SMT-i3105 SMT-i5220 SMT-i5210 SMT-5230 SMT-i5343 |
SMT-i3105 SMT-i5220 SMT-i5210 SMT-5230 SMT-i5343 |
SMT-i3105 SMT-i5220 SMT-i5210 SMT-5230 SMT-i5343 |
SMT-i3105 SMT-i5220 SMT-i5210 SMT-5230 SMT-i5343 |
SMT-i3105 SMT-i5220 SMT-i5210 SMT-5230 SMT-i5343 |
Others | PC Soft Phone | PC Soft Phone | PC Soft Phone | PC Soft Phone | PC Soft Phone |
WLAN (wireless LAN Devices) | SMT-W5120D | SMT-W5120D | SMT-W5120D | SMT-W5120D | SMT-W5120D |
Samsung Products For Business
COMMUNICATIONS MANAGER
SAMSUNG OFFICESERV
SAMSUNG HANDSETS
SAMSUNG MOBILITY
WIRELESS LAN
CCTV