Samsung Communications Manager

Samsung Communications Manager (SCM) Enterprise provides a single, highly scaleable platform that efficiently delivers unified communications, messaging, conferencing and mobility integration.

The Samsung Communications Manager (SCM) Enterprise is designed to support server redundancy and site survivability.  The SCM Enterprise can be configured for “Active Standby” operation (system redundancy) and “Active Active” operation (geo-redundancy), delivering 99.999% enterprise grade reliability.  In the event of network failure, the SCM Enterprise Media Gateway can deliver local site survivability through the utilisation of local network resources.

The Samsung Communications Manager (SCM) Enterprise can scale as your business grows.  SCM Enterprise supports up to 3000 users in a single solution providing your business with investment protection and flexibility.

The Samsung Communications Manager (SCM) Enterprise provides an enterprise with the flexibility of deploying on-premise or cloud-based unified communications.

The Samsung Communications Manager (SCM) Enterprise streamlines the management of system features, applications and troubleshooting through the integrated Administrator tool.  Being able to effectively and efficiently manage your communications and with real-time service quality and monitoring, the SCM Enterprise Administrator tool ensures that network quality and performance will not be compromised.

The Samsung Communications Manager (SCM) Enterprise provides call control with embedded applications that help to eliminate the additional costs which stem from multiple application servers, complications from servers running different operating systems, and consolidates the management of your business critical applications.  Embedded applications within the SCM Enterprise deliver unified messaging, voice conferencing, call recording, call centre (Automatic Call Distribution) and smartphone integration.

Samsung Communication Manager Enterprise edition is a pure-IP based comprehensive “all-in-one” solution, perfectly designed for midsize businesses with smaller IT staffs, delivering enterprise-level performance. SCM Enterprise integrates all the benefits of call control and rich applications such as conference, UC and mobility which are essential to midsize businesses on a single server.

The Samsung IPX-G500 Gateway range enables multisite enterprises to operate on a single communications platform as well as accommodating for the needs of local operations and further enhancing redundancy and survivability.

The IPX-G500 Gateways are optimised for the Samsung Communications Manager (SCM) Enterprise and support media, data, and IP telephone call processing as well as connectivity to ISDN and PSTN networks and to legacy analogue devices.

The Samsung Communications Manager (SCM) Enterprise is able to transform existing Samsung OfficeServ 7000 multisite installations into a single communications platform.  In addition the SCM Enterprise is able to integrate to the OfficeServ 7000 infrastructure to enable local survivability, connectivity to ISDN and PSTN networks and to legacy analogue devices.

The Samsung Ubigate iES4000 series of ethernet switches are a secure, high-performance network management solution that addresses the ever-present need for organisations to reduce the total cost of ownership of its communications equipment.  Designed specifically for voice communications, the Samsung Ubigate iES4000 series ethernet switches further enhance the Samsung Communications Manager Enterprise to provide a cost-effective, single-vendor networking and communications solution.

Featuring up to 24 10/100 Fast Ethernet ports for iES4028FP and iES4028F models, and 10/100/1000 Gigabit Ethernet ports for iES4024GP and four Gigabit ports in a one-rack unit chassis, the layer 2-managed family offers a high performance to price ratio. Plus, Power over Ethernet (PoE) is available with iES4028FP and iES4024GP models, adding to the cost-effectiveness of the solution.

Samsung Xchange is the UC application with a difference.  Samsung Xchange provides connectivity to your telephone and to your office computer, making you more productive.  When a call is received by your telephone, the caller’s telephone number (CLI) is displayed on your screen in a small, discreet, notification window and provides full call control functionality.

Samsung Xchange also enables organisations to collaborate better by providing the status and presence of other users through integration to Microsoft Exchange, instant messaging, and a single address book and call history with click to dial to make being productive even easier.

Samsung Xchange can also integrate to business critical applications such as Microsoft Exchange and Outlook, Customer Resource Management software, and a range of other databases and applications to provide incoming caller contact details, allowing you to know who’s calling before the call is answered.

Every call into your business is a potential revenue generator. So why would you risk that call being mishandled or misdirected? If the caller cannot get through to the right person in your company they will try somewhere else.

That’s why Samsung has developed Samsung Xchange Operator, a full screen client application designed to be used in conjunction with a Digital or IP handset to provide full operator functionality. With the simplicity of point and click operation, Samsung Operator replaces traditional handset key and lamp working to offer each Operator extensive call handling functionality, vastly improving their day-to-day management of incoming call traffic.

Contact centres are an essential part of many businesses and can have a big impact on an organisation’s profitability and how it is perceived by its customers. The Samsung Contact Centre has been designed from the ground up to bring enterprise class functionality in a form that is easy to use and manage.

The Samsung Contact Centre is seamlessly integrated with the Samsung Communications Manager Enterprise which enables enterprises to raise productivity and transform customer service and relationships at a lower price point than ever before.

The Samsung Contact Centre delivers on features boasting a wide range including:

• Skills based routing
• Agent Mobility – Answers calls from any phone with web browser integration
• Callback Queuing
• Position in Queue Announcement
• Web based graphical and historical reporting
• Simple Web based configuration

Whether you have a simple helpdesk or a sophisticated multi-channel contact centre, customers will experience less waiting, less frustration and less dissatisfaction. Your agents will have what they need to be more helpful, more efficient and more motivated. It all adds up to a difference that will have a positive impact on your bottom line.

Samsung Communicator is an application that can be used to provide call control to a user’s desk phone or act as a standalone IP Soft Phone.  Samsung Communicator provides integration to Microsoft Outlook for click to dialling, provides the telephony status of other users and integrated controls to easily manage voicemail and call management.

Samsung WE VoIP is a smartphone application that provides users with voice-over-IP (VoIP) communications over private Wi-Fi networks when in the office and public Wi-Fi or 4G/LTE network when out of the office. Through the Samsung Communication Manager (SCM) Enterprise WE VoIP turns your mobile device into a full-featured Samsung IP phone, providing conference calling, transferring, call back later, and hold functions over your corporate Wi-Fi network with a single call history and incoming call line identification.